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Compensation 990 is an independent service that uses public IRS Form 990 filings as its source data. We clean and standardize this information, but the original filings may contain errors or omissions. Years on this site refer to the organization’s fiscal year end date on the filing.

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Organizations Consortium for Service Innovation

Consortium for Service Innovation

Fiscal year ending 2023. Filed on November 14, 2024.

1180 San Carlos Ave 1010
San Carlos, California 94070

Consortium for Service Innovation (EIN: 91-1745801) has filed an IRS Form 990 since at least fiscal year 2016. In its fiscal year 2023 IRS Form 990 filing, Consortium for Service Innovation, a 501(c)(6) business league, reported compensation for 5 out of 7 total employees. Among the employees shown here, the average compensation is $189,581. The highest compensated employee at Consortium for Service Innovation is Matthew Seaman with fiscal year 2023 compensation of $347,344.

Revenue, expenses, and employee compensation

Revenue

$1,738,723

Expenses

$1,672,280

Employee compensation

$1,103,811
Revenue, expenses, and employee compensation over time

Reported Compensated Employees

Matthew Seaman
Executive Director
$347,344
$337,441 No related comp$9,903
Arnfinn Austefjord
Program Director
$194,615
$188,947 No related comp$5,668
Kelly Murray
Program Director
$148,656
$144,326 No related comp$4,330
Sara Feldman
Program Director
$147,813
$143,508 No related comp$4,305
Jill Degraff
Operations Manager
$109,479
$106,294 No related comp$3,185

Benchmark Employee Compensation

Non-Employee Board Members

Brad Smith
President
Dave Cutler
Director
Jim Burroughs
Vice President
John Fronius
Treasurer
Laurel Poertner
Director
Maria Dwyer
Director

Mission Statement

THE ORGANIZATION WAS FORMED TO IMPROVE BUSINESS CONDITIONS IN THE COMPUTER HARDWARE AND SOFTWARE INDUSTRY. THE MEMBERS CONSIST OF CUSTOMER SUPPORT DIVISIONS OF COMPUTER HARDWARE AND SOFTWARE COMPANIES. THE MEMBERS WORK TOGETHER TO CREATE STRATEGIES, BUSINESS MODELS, STANDARDS, AND OPERATIONAL GUIDELINES TO IMPROVE CUSTOMER SUPPORT SERVICES. THE ORGANIZATION'S OBJECTIVE IS TO ASSIST CUSTOMER SUPPORT DIVISION OF COMPUTER COMPANIES TO MEET THE DEMANDS OF THEIR PRODUCT'S CUSTOMERS. THE CUSTOMER SUPPORT DIVISIONS OF COMPUTER COMPANIES ARE WORKING TOGETHER, THROUGH THE CONSORTIUM, TO DEVELOP STRATEGIES TO REDUCE CUSTOMER SUPPORT COSTS AND INCREASE CUSTOMER SUPPORT QUALITY.

Revisions to this organization profile

November 14, 2025:
2024 Consortium for Service Innovation 990 filed
November 14, 2024:
2023 Consortium for Service Innovation 990 filed
November 13, 2023:
2022 Consortium for Service Innovation 990 filed

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